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Returns

​Returns Policy

Items may be returned within 14 working days once you have received your order. All returned items must be in their original condition and including all packaging and tags attached, or a refund will not be issued.

All tights, socks, underwear, hair accessories, pointe and ballet shoe accessories, and special orders are non returnable. This does not affect your statuary rights.

Goods must be sent postage paid. We recommend you use a recorded postage option when returning goods, as we accept no responsibility for mislaid return parcels.

Refunds/Exchanges will be issued between 1-3 days once goods are received back. Refunds do not include postage costs. 

To request a return, please click here.

Please note - Our in-store returns policy is different to our online returns policy.

​Sale Items

We are unable to exchange sale items. 

All returned items must be in their original condition and including all packaging and tags attached, or a refund will not be issued.

All tights, socks, underwear, hair accessories, pointe and ballet shoe accessories, and special orders are non returnable. This does not affect your statuary rights.

Availability

We try to keep our stock system as accurate as possible. There may be occasions where an item has gone out of stock in the time between you placing your order, and your order being processed.

If an item is out of stock at the time of processing your order, we reserve the right to cancel this item. We will refund you for the item(s) and dispatch the rest of your order.

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