Terms & Conditions
Returns Policy
Items may be returned within 14 working days once you have received your order. All returned items must be in their original condition and including all packaging and tags attached, or a refund will not be issued.
All tights, socks, underwear and special orders are non returnable. This does not affect your statuary rights.
Goods must be sent postage paid. We recommend you use a recorded postage option when returning the goods, as we accept no responsibility for mislaid return parcels.
Refunds/Exchanges will be issued between 1-3 days once goods are received back. Refunds do not include postage costs.
To request a return, please click here.
Please note - Our in-store returns policy is different to our online returns policy.
Sale Items
We are unable to exchange sale items.
All returned items must be in their original condition and including all packaging and tags attached, or a refund will not be issued.
All tights, socks and underwear are non returnable. This does not affect your statuary rights.
Availability
We try to keep our stock system as accurate as possible. There may be occasions where an item has gone out of stock in the time between you placing your order, and your order being processed.
If an item is out of stock at the time of processing your order, we reserve the right to cancel this item. We will refund you for the item(s) and dispatch the rest of your order.
Privacy Policy
This policy states how Weston Dancewear uses and protects the data you provide to us when you use our Site. Weston Dancewear makes every effort to ensure the protection of your personal data.
When we ask you to provide certain information that will help us identify you when you use our site, rest assured that this information will only be used in accordance with this privacy statement.
We may need to make changes to this policy from time to time by updating this page. You are also invited to consult this page regularly to ensure that the changes are suitable for you. This policy came into effect on February 9, 2011. We are required to explain our confidentiality policy as per the Data Protection Act 1998.
1. What Data We Collect
1.1 Personal information: Your name Your address Billing information Your email address Your preferences and interests Your answers to customer surveys Your response to promotional offers Your IP address How you engage with Weston Dancewear social media accounts
2. How we collect data about you
2.1 Cookies Retargeting When you make an account & place an order By engaging with Weston Dancewear social media channels (Instagram, Facebook, Twitter, Youtube, Pinterest, Linkedin) Through email (banners, hyperlinks, plug-ins)
3. Why we collect data about you
3.1 This information is collected to help us understand your needs and ensure optimal service, and particularly for the following reasons: To accurately record all billing and account information. To improve the quality of our products and services. To send you personalised emails to your email address regarding special offers, new products, and other information that we think you would be interested in. We may occasionally use your details to contact you via email or phone for market research. For statistical understanding of our customers through Google Analytics. To provide your email address on orders to allow you to receive order updates from couriers, and to track your parcels.
4. Where we store this data
4.1 Weston Dancewear keeps a private database of all details belonging to our customers. Weston Dancewear staff are the only people who have access to it.
5. How we protect your data
5.1 You consent to the collecting and storing of your data when you place an order. We must share your information whenever we are legally required to do so with relevant government or legal bodies. We will not sell or distribute your personal data to third parties except with your permission and authorisation of the law.
5.2 We make every effort to ensure the security of your information. We work tirelessly and vigilantly to protect your data. In order to prevent unauthorised access or data leakage, we have implemented appropriate physical, electronic and managerial procedures to safeguard and secure the data we collect online.
5.3 We protect your data through secure transactions and never sharing your billing details with third parties. We use Shopify Payments to process transactions made with a credit/debit card.
5.4 We invite you to limit the collection or use of your personal data as follows: Whenever you are asked to fill out a form on the Site, click the checkbox to indicate that you do not want your information to be used for commercial purposes.
If you have previously authorised us to use your personal data for commercial purposes, you may at any time change your mind by writing to or sending us an email to the following address: info@westondancewear.com
You can opt out of marketing subscriptions by ticking the checkbox when placing an order or creating an account. If you wish to unsubscribe, you can do so by clicking the unsubscribe link at the bottom of emails. You have the right to ask for details about the personal data we keep about you according to the Data Protection Act 1998. You will have to pay a small amount. If you wish to have a copy of the information we have about you, please write to Weston Dancewear, 46 Orchard Street, Weston-super-Mare, BS23 1RH, United Kingdom.
You have the right to ensure the spelling and information of the data we have stored on you is correct and updated, or even request the deletion of such data. If you find that the information we hold about you is incorrect or incomplete, please write to us or send us an email as soon as possible to the address above. We will correct any information deemed incorrect upon receipt of your instruction.
6. How do we use cookies?
6.1 What are cookies?
A cookie is a small file that requests permission to be installed on your computer's hard drive. Once you have agreed, cookies can be used to rate the traffic to a website or to let us know when you visit a particular site. Cookies allow web applications to adapt to you as an individual. Web applications can adjust their operations to your needs and tastes by collecting and storing information about your preferences.
6.2 How do we use cookies?
We use login cookies to identify the pages you visit. This allows us to analyse your data based on web page traffic and improve our site by adapting it to customer needs. We use this information for statistical analysis only. All in all, cookies help us to improve the quality of our site by giving us access to pages which you find useful or useless in order to better serve you. Cookies do not give us any access to your computer or information about you other than the information you share with us when you consent to cookies usage on our Site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can normally change your browser settings to refuse cookies if you wish. This may prevent you from enjoying the benefits of the Site.